Refund policy

RETURNS & REFUNDS POLICY

Effective Date: October 4, 2026
Website: Nsolexus.com
Company: 香港妙韶國際貿易有限公司
Address: Unit D15, RM 903, 9/F, Cameron Commercial Centre, 458–468 Hennessy Road, Causeway Bay, Hong Kong
Customer Service Email: a1816910790@outlook.com
Customer Service Hours: 24 hours

  1. Sales Territory

We currently sell and ship only within the United States. We do not sell or ship to other countries or regions.

  1. Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, all of the following conditions must be met:

  • The item is unopened.

  • The item is unused.

  • The item is unworn.

  • The original tags are intact.

  • The item is returned in its original packaging.

  • You can provide proof of purchase or order number.

  1. Intimate Apparel and Hygiene Rule

Because we sell intimate apparel and personal-care products, including but not limited to breast petals, nipple covers, padded pantyhose, tights, seamless bras, push-up bras, and similar items, opened or used items cannot be returned or exchanged.

Once the product has been opened, worn, tried on, washed, altered, or removed from its original packaging, it is no longer eligible for return, except where the item is defective or the wrong item was sent.

We must ensure that every product delivered to our customers is brand new, clean, and in independent packaging.

  1. Non-Returnable Items

The following items are not eligible for return:

  • Opened breast petals, nipple covers, or similar adhesive products.

  • Worn, tried-on, washed, or altered underwear, bras, pantyhose, or tights.

  • Opened pantyhose, tights, or hosiery.

  • Clearance items, final-sale items, gift cards, and free gifts.

  • Items without original packaging, tags, or proof of purchase.

  • Items returned after the 14-day return window.

  1. Return Shipping Costs

  • Non-quality-related returns: The buyer is responsible for return shipping costs.

  • Quality-related returns, defective items, or wrong items: We will cover the return shipping costs.

  1. How to Request a Return

To request a return, contact us at:

a1816910790@outlook.com

Please include:

  • Your order number.

  • The item you wish to return.

  • The reason for the return.

  • Photos or videos if the item is defective, damaged, or incorrect.

Do not send the item back before receiving return instructions from us. Unauthorized returns may be refused.

  1. Return Address

After we approve your return, please send the item to:

Returns Department
Vivian
1325 Remington Blvd, Suite B
Bolingbrook, IL 60490
United States
Phone: 3123584221

  1. Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved.

  • Approved refunds will be issued to the original payment method.

  • Refunds are usually processed within 5–10 business days after approval.

  • Shipping fees paid at checkout are non-refundable unless the return is due to a quality issue, defective item, or our error.

  • The refund may be delayed by your bank or payment provider.

  1. Exchanges

We do not support exchanges for non-quality-related reasons.

If you received a defective, damaged, or wrong item, please contact us at a1816910790@outlook.com. We will review the issue and provide a suitable solution, which may include a replacement or refund.

  1. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. We may be able to cancel the order before it is processed or shipped. Once the order has shipped, the return and refund policy applies.

  1. Contact Us

For any return or refund questions, contact:

香港妙韶國際貿易有限公司
Email: a1816910790@outlook.com
Website: Nsolexus.com
Hours: 24 hours